All of the ExcellentBoxes products and services are designed individually according to the customer’s specific needs so please double check your order prior to approval. ExcellentBoxes will not accept orders for items that have been received that do not meet approved specifications nor accept defective products unless the customer notifies ExcellentBoxes within 3 business days of the receipt of the order. More detailed photos with detailed description of the problem are appreciated by customers for the claim to be evaluated. If it is found such a fault has arisen due to our manufacturing process then ExcellentBoxes will send an order for another printed copy, free of charge. Product-related complaints are not picked up under the chargeback system. All defects reported will be checked and confirmed by the ExcellentBoxes management team. 

However, if the customer would like the entire order returned, it will be returned within 7 business days of the customer’s request at the customer’s expense, together with the defective products and accompanying documentation and/or digital photographs. After testing the returned product and determining the cause, then a new order will be issued. If there is a problem found in the investigation due to customer approved artwork, specification error, and/or the customer’s mistake, and the customer asks for a return for a box, the printed products will need to be returned to ExcellentBoxes first. Only after the deduction of the various costs incurred with the design and setup, manufacturing, shipping and other applicable costs will any approved refund be processed.