Information Collection

The information we gather via our site is entirely in the ownership of ExcellentBoxes. We capture information at various stages throughout our site as the user browses our web pages, when they inquire, when they request a custom package quotation and when they place orders.

 

Additional non-personal data gathered may include:

 

• Browser type
• Device information
• IP address
• Operating system
• Website usage statistics
• Pages visited
• Referral sources

 

This information is used to build a better website, to improve customers’ experience when interacting with our website and to give better service to our customers.

Registration

We use some features of our website that may require a user to register or create an account.

We will ask for information during registration such as:

• Full name
• Business name
• Email address
• Phone number

By filling out the information during registration you enable us to:

• Make future orders with more effectiveness.
• Answer customer’s enquiries
• Manage your account
• Provide order history

Orders

ExcellentBoxes’s order system gathers the details required to process your order.

This may include:

 

• Contact information
• Shipping address
• Billing address
• Payment information
• Product specifications
• Artwork files
• Printing instructions
• Payment details are only used for payment authorization and order processing.

However, if there is any problem with your order, shipping or artwork approval or even a difficulty with a payment verification, we may convey to you using your contact data.

Cookies

With the use of cookies, ExcellentBoxes is able to ensure the greater functioning of this site and its improvement as a user environment. They are tiny files that can be stored on your computer and used to help remember users preferences, shopping cart contents, improve the performance of the site and to analyse visitors’ behaviour.

Log Files

The information gathered on ExcellentBoxes is in the same way as on other websites, such as by logging information on the host devices.

These logs could contain the following:

• IP addresses
• Browser type
• Internet Service Provider (ISP)
• Prominent Date and Time stamps
• Exit pages
• Referring pages
• Number of clicks
• Geographic location (general)
• Device information

This information is collected and processed only for the purpose of analysing the website traffic, detecting technical problems, optimising the functioning of the website and in order to understand the behaviour of one’s users.

The information gathered via log files does not relate to personally identifiable information.

 

Communications from the Site

We can communicate with customers about:

• Quote requests
• Order confirmations
• Artwork approvals
• Production updates
• Shipping notifications
• Customer service inquiries
• Account-related information

These communications are deemed to be essential in order to proceed with the delivery of our services.

We also occasionally may provide information on:

• New packaging products
• Promotional offers
• Seasonal discounts
• Industry updates
• Company announcements

The customer is always free to cancel his/her subscription to any kinds of promotional communications at any time.

Newsletter

If you subscribe to our newsletter, you can see updates related to:

• New packaging solutions
• Product launches
• Exclusive promotions
• Industry news
• Educational content
• Company announcements

Our subscription is voluntary. You can unsubscribe anytime from our newsletter by entering in the unsubscribe link in our emails or by contacting our customer support team.

Customer Service

ExcellentBoxes uses email, contact number and other permitted methods of communication to communicate with customers.

Customer service staff can reach out to you about:

• Product inquiries
• Quote requests
• Order processing
• Shipping updates
• Design approvals
• Billing questions
• Technical support

These types of communications are crucial to offer customer service and of course, to guarantee that the ordering process is successful.

Legal Disclosure

ExcellentBoxes values your privacy as of not selling or improper usage of any personal details.

However, we will share personal data when obliged to follow the directions of the court.  Disclosures will take place only where there is a legal requirement.

Third-Party Service Providers

ExcellentBoxes may use trusted third-party service providers to be effective in running our business.

These providers can help with:

• Payment processing
• Shipping and logistics
• Website hosting
• Email communication
• Marketing services
• Analytics
• Customer support tools

These third parties only have access to important information to provide their service and must preserve your information. They cannot sell or share your information for their commercial use.

Business Transitions

ExcellentBoxes engages in a business transaction like any of the following:

• Merger
• Acquisition
• Sale of assets
• Company restructuring

Immediately, customer information can be provided as a part of Business assets.

Should it be subjected to such a transfer, we will ensure that your data is still protected according to this Privacy Policy, or consider providing advanced notification of major changes.

Choice/Opt-Out

ExcellentBoxes is trusted by customers to provide privacy and transparency.

You may choose to:

• Decline promotional emails
• Unsubscribe from newsletters
• Please make sure to update your personal data.
• Request account modifications
• Ask for the removal of some information (unless legally prohibited)

Links

Our website may feature links to third party sites for your convenience only. Please be aware that the websites outside of ExcellentBoxes are not under the control of ExcellentBoxes and rely on their own privacy policies and practices.

Users are encouraged to check the privacy policies of all the websites on which they place their personal details.

Data Security

ExcellentBoxes maintains reasonable administrative, technical and physical measures to keep customers’ information safe. You will be alerted of privacy practices that might be implemented:

• Secure server infrastructure
• SSL encryption
• Password-protected systems
• Restricted employee access
• Secure payment processing
• Routine security monitoring

Data backup procedures

While we make every effort to provide adequate security, no safeguards against the transmission or storage of information with total security can be guaranteed online. Information shared by users is to their own discretion.

Information Accuracy

Customers are responsible to accurately provide information. We encourage you to update your contact details, bill and shipping address whenever you have any changes, to prevent any processing delays for orders.

Changes to This Privacy Policy.

ExcellentBoxes may update and/or modify this Privacy Policy at any time.

Changes will take effect in due course, after the new Privacy Policy will be published on our website.

Where there is a significant change in the way we use your personal information, we will provide you with accordingly notice on the website and/or other means if necessary.

We invite users to read this Privacy Policy regularly so they know how their information is collected, used and secured.